Terms and Conditions

1. It is the intention of Local Surveys Ltd (hereinafter referred to as The Company) that all terms of the contract between the Customer and The Company are contained in this document and specifications (if any) provided to the Customer. If the Customer requires any changes they should ask for these to be put in writing. This should avoid any further problems surrounding what The Company is expected to do.

The details of The Company are as follows:

Local Survey Ltd.

124 City Road, London, EC1V 2NX

Tel :0800 612 8813  Email: info@localsurveysltd.com  Website : www.localsurveysltd.com

A) The Company enters into this contract on the basis of our Representatives assessment of your requirements, but is conditional upon The Company’s technical survey. In the event of an unsatisfactory survey report we reserve the right to cancel the contract, after having given you a full written explanation of the adverse conditions encountered. We will also refund all monies deposited by you. Thereupon this contract will be null and void.

B) Any performance levels quoted by the company or its representative are for illustrative purposes only and are based on average not specific performances that could reasonably be expected under typical conditions. The Company cannot absolutely guarantee the performance of any of its systems as ultimately the performance of the system is dependent on variable climatic conditions which are beyond The Company’s control.

2.The Customer shall grant The Company’s representative access to the premises at all reasonable times for the purposes of technical assessment, to carry out the works detailed within the contract and any subsequent remedial work if required.

3. The installation is for loft Insulation and/or wall/roof coating products and/or general roofing products. Should the product/s agreed to within the Customer Purchase Order be unavailable for any reason The Company reserves the right to use/apply a similar product with similar qualities from its range of products.

4.The installation date on the contract is only an estimate. The Company will make all endeavours to carry out the installation on the date provided. However, The Company shall not be liable for any delays in the completion of the works which arise from causes beyond the reasonable control of The Company including but not limited to fire, flood, inclement weather, civil disturbance, strike action by others, criminal actions or civil war on planning days.

5. These written terms and conditions represent the entire agreement between the parties in relation to the provision of service by The Company.

6. The Company has quoted its price to the customer on the basis that full payment will be made when the work is completed. Accordingly, The Company relies on the Customer to pay the whole of the balance when given notice of completion. In the event of any alleged defect, The customer should not be entitled to withhold more than a proportionate amount of the sum due to The Company. Given the unpredictable nature of the British weather The Company requires “stage payments” for all roofing and wall coating work during the colder/wetter months of the year (i.e Part 1 = Deposit, Part 2 after the wash & repairs, Part 3 on completion of the works). The Customer acknowledges that The Company reserves the right to change installation dates to accommodate the changing climate.

7.The Company’s personnel are authorised to accept card payment, cash, cheque or BACS payments.

8. All goods remain the property of The Company until all outstanding balances are paid to The Company.  

9. In the event that payment is still outstanding after 28 days, 2% of the outstanding amount will be added monthly or part hereof.

10. In the unlikely event of a fault occurring due to faulty materials or workmanship, The customer should contact The Company promptly and we will arrange for the defects to be rectified in line with your statuary rights. This DOES NOT extend to:

A) Damage or faults due to an accident, misuse or neglect by the customer.

B) Damage caused by work carried out by persons other than The Company’s personnel.

11. The Company will not accept responsibility for issues, not covered by the manufacturers’ warranties, reported to the Company by the customer outside of 30 days from the date of completion of the work detailed in this customer purchase order, including but not limited to slipped/broken/missing tiles, blocked/damaged gutters/downpipes/fascias/soffits, leaks, regrowth of moss etc.  The Company reserves the right to charge a fee to return to the property to fix any issues reported outside of 30 days from the date of completion of the work. The fee will be decided by the company at the time of request by the customer for The Company to return.  Subsequent visits outside of the aforementioned 30 day period will be treated as additional works to be carried out under a new customer purchase order.

12. All manufacturing warranties relating to the product will be passed onto the Customer within 28 days of the installation date.

13. The company is not associated with any government scheme or any governing bodies by way of funding, in partnership nor incentivised. We are an independent company.

14. The Company takes the handling and protection of personal information very seriously. Our Privacy Notice provides you with important information about what personal information we process, as well as other important information such as the purposes for which we will process your personal information, as well as giving you information about your rights in relation to your personal information. We recommend that you do take the time to read our Privacy Notice, or at least those sections of it which are most important to you so that you are aware of how we will process your personal information. Our Privacy Notice can be found on our website.

 THE TERMS AND CONDITIONS SHALL NOT BE CONSTRUED SO AS TO AFFECT THE STATUTORY OR COMMONLAW RIGHTS OF THE PURCHASER, SAVE INSOFAR AS THE SAME MAY LAWFULLY BE EXCLUDED OR VARIED.